How do I know if my instrument is MIDI capable?
All ZETA MIDI capable instruments feature our proprietary 8-pin output jack, which is located next to the standard 1/4" output.
Can I sell my ZETA on the Attic?
At present time, the ZETA Attic features only instruments currently owned by ZETA Music Systems, Inc.
Which ZETA instruments are MIDI capable?
Currently, all ZETA solid body violins, violas, cellos and basses feature MIDI capability when used in conjunction with the Synthony II MIDI controller / synthesizer.
What is the best amplifier for my ZETA violin?
The AP-12 Bowed Stringed Instrument Amplifier is the only amplifier on the market today which has been engineered with the electric violinist in mind.
The AP-12 features the necessary EQ points and crossover frequencies to properly represent your electric violin, viola or cello.
Just as the best electric bass tone is produced by playing through a bass amp, and the best electric guitar tone by playing through a guitar amp, the best electric violin tone is produced by playing through the ZETA AP-12 amplifier.
Can you send me a catalog?
Yes! Please contact ZETA with your Name, Address, Phone#, Email and we will send you a complimentary full-color catalog.
What is ZETA's return policy?
At present time, new products purchased direct from ZetaMusic.com, such as instruments, amplifiers, and MIDI controllers, may be returned within 24 hours after purchase for a credit towards other purchases. DEPOSITS ARE NOT REFUNDABLE. Expendable items, such as accessories, strings, bows (due to the bow hair), may not be returned for credit - these direct sales are final.
Please note that all sales from the ZetaMusic.com ATTIC are final.
Client is responsible for shipping charges to and from Zeta Music in the event of a purchase or return; except in the case of offers with free
shipping, in which case shipping from Zeta to the Client is provided for.
What are the best strings to use for my ZETA instrument?
For the best possible results, use ZETA strings on your ZETA instrument.
You can also use D'Addario Helicore steel-core strings on your Zeta Jazz violin and D'Addario Pro Arte strings on your Zeta Strados and E-Series violin.
On Zeta Crossover basses, again, we recommend Zeta Crossover Bass strings and D'Addario Chromes can also be used.
How do I keep my Zeta Instrument clean?
Zeta recommends using lemon oil for cleaning all natural-finish instruments and fingerboards.
For instruments with a gloss finish, use a high-quality electric guitar polish and a clean cloth.
Are ZETA's acoustic electric instruments MIDI capable?
No, ZETA's acoustic electric instruments are not MIDI capable.
I’m experiencing static when I turn the volume knob. What is causing this?
There may be some dirt or debris in the volume pot. You can purchase contact cleaner spray and remove the volume knob and spray it in the volume pot and that should correct the problem.
I’m having a problem with a particular string breaking frequently. What is causing this?
There may be a sharp edge or “burr” on the pickup causing the string to break there. You can take a used string and rub it gently back and forth over the rough spot to smooth it down.
Is ZETA's Synthony II MIDI processor compatible with other brands of instruments?
No, at the present time the Synthony II MIDI controller / synthesizer is only compatible with ZETA MIDI capable instruments.
Is a cable supplied with the Synthony II MIDI processor?
Yes, an 18 foot cable is included with the purchase of the Synthony II.
How can I find a ZETA dealer in my area?
Click Here
to search for an authorized ZETA dealer near you.
What are the differences in ZETA's three pickup systems?
The Jazz pickup produces pure, clear sound without overtones, harmonics, or bow noise. It's a very clean sound. It provides the ultimate clarity in string tone and is the best pickup for MIDI applications.
The Strados pickup delivers a clean, warm tone. It's individual pickup "fingers" dedicate dual piezos to each string that respond to the flex of the finger rather than vibrations, delivering a clear, rich tone, at high stage volumes with litte feedback sensitivity.
Our E-series pickup is preferred by country, bluegrass and folk musicians. It delivers a natural wood tone, complete with bow noise and rich acoustic overtones. It delivers a clear, acoustic tone.
How can I clean rosin off of my pickup without harming the rubber parts?
Use plain alcohol, however keep in mind that alcohol can damage the finish of acoustic instruments with a traditional varnish.
Where can a get an owners manual for my ZETA product?
You can download manuals on the ZETA web site.
Why am I getting unwanted overtones and crosstalk while using my Synthony II?
You should have received the “Tracking Enhancer Kit” with your Synthony II. The string damper kit is two pieces of neoprene, one is a wedge shape which is placed at the nut under the strings, and the other is a rectangular piece that goes underneath the bridge between bridge and body. The wedge piece dampens the strings slightly to eliminate some extraneous harmonius vibrations of the string. This allows the Synthony II MIDI controler to more easily read signal of the main note being played. The rectangular piece that goes under the bridge eliminates a sympathetic string vibration, which causes unwanted crosstalk.
One or more strings on my Zeta instrument are not audible when using an amplifer. What is causing this?
If your instrument is equipped with a Jazz pickup, make sure that the metal part of the string is making good contact with the tail piece. The jazz violin will not work if there is not a good connection between the string and the tail piece. Clean off any debris and make sure the ball end of the string is directly touching the tailpiece. Another test to see if this is the problem is to touch the inaudible string while the instrument is plugged into an amplifier, if the instrument "hums" loudly when the string is touched then this is a sure sign that the string is not making contact with the tail piece. Also, make sure the fine tuner is screwed down tight and you are using steel core strings with your Jazz pickup.
Finally, if you've tried all else, you may need to replace the battery.
Note: When a 1/4" cord is plugged into an active instrument's output jack it will automatically turn the pre-amp on, so while not being played, your Zeta instrument should be unplugged so the battery will not be drained.
What are the differences between the ZETA Educator and Performer Series instruments?
The Educator Series instruments (with the exception of the acoustic violins) are equipped with a Silent Practice feature with built-in 1/8” headphone output and 1/8” auxilliary input for Play-Along capability. They are available in a natural finish only. The Educator Series instruments are perfect for students and teachers.
The Performer Series instruments are a step up as far as materials used and do not have the Silent Practice or Play-Along feature. They are available in a wide variety of finishes including gloss solid colors and maple top colors. Also the Performer Violins are available in a 5-String option. The Performer Series instruments are favored by professional musicians.
What if I need to have my ZETA instrument repaired? Does ZETA have authorized repair centers?
All repairs are done at ZETA’s Tempe, Z factory. To obtain repair service, you must call Customer Service at 480-557-5003 or authorization and instructions.
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10 September, 2010
